Frequently Asked Questions

The minimum specifications for a handheld device to run VectorLink are:

• Windows Mobile 5 or a higher operating system
• 400+ MHz processor
• 128 Mb ROM
• 64 Mb RAM
• 240 * 320 pixels (QVGA) screen resolution
• 500+ MB memory card

If you are unable to get a fixed position, you can still continue to record your trap results. VectorLink will allow GPS coordinates to be entered manually. These GPS coordinates will be uploaded with a bold 'M' next to them, which identifies them as manual entries.

Try the following:

• Check the battery of the GPS receiver and handheld. (Low battery will turn off Bluetooth communication.)
• Restart both your handheld and receiver and reconnect.
• Check your COM port settings.
• Delete the GPS pairing from the handheld and re-pair them.

In this case, you will need to record your results manually. Your Vector Manager officer or employer can enter them directly into VectorNet. If you are unable to resolve the problem with the handheld, contact us as soon as possible. Note:"Results entered manually will be marked by the system accordingly.

If VectorLink has frozen and you are unable to close the program (using the 'Running programs' screen) then soft reset your device. Please refer to your handheld's user manual for instructions on performing a 'Soft Reset'.

Your Principal/employer has not added your name to the 'Manage Personnel' table in VectorNet. Contact them and ask them to add your name.

You can delete an activity by selecting it and hitting the 'View Details' button. Here, there is a 'Delete Activity' button which will remove the activity from your Activity Summary screen. An activity which has not been used will be removed permanently, whereas an activiy which has data recorded against it will be moved into the 'Archive' area.

You have not completed the previous night's results. If another contractor/employee has captured the results for this night (or line set), then complete the night as CBAC (Completed by another Contractor).

Complete the line night (or line set) by setting it to CBAC (Completed by another Contractor).

As long as you are still assigned to that activity and it hasn't been completed, you can download the activity again.

Contact us so that it can be added to the drop-down list.

Contact us so that it can be added to the drop down list.

VectorLink will allow you to add additional lines. You will need to contact your Vector Manager Officer to obtain the line number and coordinates.

When VectorLink is open, tap 'Start' and then 'Help'. Screen specific help is displayed, although you can access the rest of the help via the menu.

Check that you are entering the correct username and password. If you continue to have a problems contact us.

Try the following:

• Check your proxy settings are correct
• Check your network settings are correct
• Check your VectorLink settings. In the 'Synchronisation Menu' screen, tap the 'Proxy' tab and check that the only box with information is the 'Service' text box. This should read 'vectornet.ahb.org.nz'.

If you continue to have problems contact us.

If you have access to VectorNet, firstly check that the activity status of the monitor is set to 'Ready'. If it isn't, talk to your Vector Manager Officer. If the monitor is at 'Ready', check that your name has been selected to download the activity in the 'Manage Personnel Table'.

Part of the activity is still not finished. Check the 'Line Summary' table for lines that are not at the 'Complete' status (generally these will be lines which someone else will have recorded). Mark all incomplete nights as 'CBAC' (Completed by Another Contractor) and then upload again.

There is no active connection to a PC. Check the ActiveSync connection on your PC and make sure the handheld device is properly connected.

Follow these steps;

1. Connect your handheld to the PC. Ensure ActiveSync shows a green connection.
2. Follow these steps to add you proxy settings on your PDA
   1. From the 'Today' screen, Select Start > Settings.
   2. Tap the 'Connections' Tab at the bottom of the screen, then tap the 'Connections' icon.
   3. Tap 'Edit my Proxy server'.
   4. In the 'Proxy server' text box, add your company's address (obtained from your IT department.)
   5. Tap 'OK' at the top of the screen.
   6. Download/Upload as usual.
3. If you're still unable to connect, try the following;
   1. From the 'Today' screen, Select Start > Settings.
   2. Tap the 'Connections' Tab at the bottom of the screen, then tap the 'Connections' icon.
   3. Tap 'Edit my Proxy server'.
   4. Tap 'Advanced'.
   5. Tap the 'HTTP' row in the table.
   6. Obtain the following information from your IT department (Most of it should be the same as in step 3.)
      1. Port
      2. Username
      3. Password
      4. Domain
      Tap 'Ok' at the top of the screen and then try uploading/downloading again.

If your principal or colleague has a PC and internet connection, you can upload/download as a guest. You could also visit your local regional office and synchronise from there.